Terms of service

Last updated: June 24, 2026

Welcome to LuxeFriend! These Terms of Service ("Terms") govern
your access to and use of our website (luxefriend.com),
products, and services (collectively, the "Services").

By visiting our website, making a purchase, or otherwise
interacting with our Services, you agree to be bound by these
Terms. Please read them carefully. 🐾👑

1. About LuxeFriend

LuxeFriend is an online retailer specializing in premium pet
products, including water fountains, automatic feeders,
grooming tools, and related accessories for cats and dogs.

Our store is powered by Shopify and ships products worldwide
through trusted global suppliers.

Contact: luxefriend.store@gmail.com
Location: Sangolquí, Pichincha, 170501, Ecuador

2. Eligibility

By using our Services, you confirm that:

• You are at least 18 years old, or have permission from a
parent or legal guardian
• You are legally able to enter into a binding agreement
• You will provide accurate, current, and complete information
during account creation and checkout
• You will not use the Services for any unlawful purpose

If you are using the Services on behalf of an organization,
you confirm that you have the authority to bind that
organization to these Terms.

3. Account Registration

You may browse our Services without creating an account.
However, certain features (such as order tracking and
wishlists) may require account registration.

When you create an account, you agree to:

• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activity that occurs under your account
• Not share your account with others

LuxeFriend reserves the right to suspend or terminate accounts
that violate these Terms.

4. Products and Pricing

Product Descriptions:
We make every effort to display our products accurately,
including images, descriptions, colors, and dimensions.
However, slight variations may occur due to screen settings
or product updates.

Pricing:
• All prices are listed in US Dollars (USD) unless otherwise
specified
• Prices are subject to change without prior notice
• We reserve the right to correct any pricing errors at any
time, even after an order has been placed

Availability:
Product availability is not guaranteed. We reserve the right
to limit quantities, discontinue products, or refuse orders
at our discretion.

5. Orders and Payment

By placing an order, you agree to:

• Provide accurate billing and shipping information
• Pay the total amount shown at checkout, including taxes
and any applicable fees
• Authorize us to charge your chosen payment method

Order Acceptance:
We reserve the right to refuse or cancel any order for any
reason, including but not limited to:

• Suspected fraud or unauthorized payment
• Product unavailability
• Pricing or description errors
• Shipping restrictions to your location
• Violation of these Terms

If we cancel your order, we will issue a full refund to your
original payment method.

Payment Methods:
We accept major credit and debit cards, PayPal, and other
payment methods as displayed at checkout. All payments are
processed securely through trusted third-party providers.

6. Shipping and Delivery

All shipping and delivery information is governed by our
Shipping Policy.

Key points:
• Orders are processed within 2–3 business days
• Free worldwide shipping in 4–9 business days after processing
• Customs duties or import taxes are the customer's responsibility
• Delivery times are estimates and may vary

For full details, please review our Shipping Policy.

7. Returns and Refunds

All returns, replacements, and refunds are governed by our
Return & Refund Policy.

Key points:
• 30-day return window from delivery date
• Free replacements for damaged or defective items
• Some items are non-returnable for hygiene reasons
• Customer is responsible for return shipping costs unless the item is defective

For full details, please review our Return & Refund Policy.

8. Intellectual Property

All content on the LuxeFriend website — including but not
limited to logos, brand name, product images, text, graphics,
designs, and trademarks — is the exclusive property of
LuxeFriend or its licensors, and is protected by international
copyright and trademark laws.

You may NOT:

• Copy, reproduce, modify, or distribute our content without
written permission
• Use our brand name, logo, or product images for commercial
purposes
• Reverse engineer, scrape, or extract data from our website
• Use our content to train AI models or for similar purposes

Limited Personal Use:
You may view, download, and print pages from our website for
your personal, non-commercial use only.

9. User Conduct

When using our Services, you agree NOT to:

• Use the Services for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with the security or functionality of the Services
• Use bots, scrapers, or automated tools to access our website
• Harass, abuse, or threaten our team or other users
• Post false reviews, defamatory content, or misleading
information
• Resell our products without prior written consent

Violation of these rules may result in account suspension,
order cancellation, or legal action.

10. Reviews and User Content

If you submit reviews, comments, photos, or any other content
to our website ("User Content"), you grant LuxeFriend a
non-exclusive, royalty-free, worldwide, perpetual license to
use, display, reproduce, and distribute that content for
marketing, promotional, or operational purposes.

You agree that your User Content:

• Is accurate and truthful
• Does not violate any third-party rights
• Does not contain offensive, illegal, or harmful material
• Will not be used to spam or promote other businesses

We reserve the right to remove any User Content at our
discretion, without prior notice.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services,
or advertisements that are not owned or controlled by LuxeFriend.

We are not responsible for:

• The content, privacy policies, or practices of third-party sites
• Any damage or loss caused by your use of third-party services
• The accuracy or reliability of information on those sites

You access third-party links at your own risk.

12. Disclaimer of Warranties

The Services are provided "AS IS" and "AS AVAILABLE" without
warranties of any kind, either express or implied, including
but not limited to:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free service

LuxeFriend does not guarantee that:

• The Services will be uninterrupted, secure, or error-free
• Products will meet your specific expectations
• Any defects will be corrected

Your use of our products is at your own risk. Always supervise
your pet while using our products and follow all included
instructions.

13. Limitation of Liability

To the fullest extent permitted by law, LuxeFriend and its
owners, employees, partners, and affiliates shall NOT be
liable for any:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from use or inability to use the Services
• Damages caused by third-party products, suppliers, or carriers
• Injuries to pets, persons, or property arising from product use

Our total liability for any claim shall not exceed the amount
you paid for the specific product or service that gave rise
to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless LuxeFriend,
its owners, employees, and partners from any claims, damages,
losses, liabilities, or expenses (including legal fees)
arising from:

• Your violation of these Terms
• Your misuse of the Services or products
• Your violation of any law or third-party rights
• Any content you submit through the Services

15. Pet Safety Disclaimer

While our products are designed with pet safety in mind,
LuxeFriend is not responsible for any injuries, illnesses,
or accidents that may occur from product use.

By purchasing our products, you acknowledge that:

• You will supervise your pet during product use
• You will follow all instructions and safety guidelines
• You assume full responsibility for your pet's interaction
with the product
• You will consult a veterinarian if you have concerns about
product suitability for your specific pet

16. Modifications to the Services

LuxeFriend reserves the right to:

• Modify, suspend, or discontinue any part of the Services
at any time, without notice
• Change product offerings, pricing, or promotions
• Update our website design, features, or content

We are not liable to you or any third party for any
modifications or discontinuation of the Services.

17. Termination

We may suspend or terminate your access to the Services at
any time, with or without cause, including for violation
of these Terms.

Upon termination:

• Your right to use the Services immediately ceases
• Pending orders may be cancelled at our discretion
• Sections that by their nature should survive (such as
intellectual property, limitation of liability, and
indemnification) will remain in effect

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance
with the laws of the Republic of Ecuador, without regard to
its conflict of law provisions.

Any disputes arising from these Terms or your use of the
Services shall be resolved exclusively in the courts of
Pichincha, Ecuador.

19. Changes to These Terms

We may update these Terms from time to time to reflect
changes in our practices, legal requirements, or business
operations.

When we make changes:

• We will update the "Last updated" date at the top
• Significant changes will be communicated via email or a
notice on our website
• Continued use of the Services after changes constitutes
acceptance of the updated Terms

We encourage you to review these Terms periodically.

20. Severability

If any provision of these Terms is found to be invalid,
illegal, or unenforceable, the remaining provisions shall
remain in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, Shipping
Policy, and Return & Refund Policy, constitute the entire
agreement between you and LuxeFriend regarding your use of
the Services.