Contact information
We're here to help! Whether you have a question about an order,
need product recommendations, or just want to say hi — our team
is happy to hear from you. 🐾
For all inquiries, support requests, and general questions:
luxefriend.store@gmail.com ----> Contact
We typically respond within 24-48 hours, Monday through Friday.
Order Support
Need help with an existing order?
Please include your order number in your message so we can
assist you faster.
Business Address
LuxeFriend
Sangolquí, Pichincha, 170501
Ecuador
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT-5)
Saturday – Sunday: Limited support
💛 Our Promise
Every message matters to us. We treat your pets like family —
and we treat you the same way. Thank you for being part of
the LuxeFriend community.